Support
Contact us
Email [email protected] with your name, company and a short description of the problem (a screenshot helps). We reply within one business day, Monday to Friday, Eastern Time.
Getting started
How do I join my company's account?
Ask your owner or manager for your company code. In the app, tap Create one on the sign-in screen, choose Join, and enter the code. Your owner or manager then approves your request from the Team screen.
How do I set up a new company?
New companies are set up during early access. Request access and we'll send you a subscription code to create your organization.
I'm a client. How do I sign in?
Your contractor invites you by email. Use the link or temporary password in that email, then set your own password.
Common questions
I forgot my password.
On the sign-in screen, enter your email and tap Forgot password?. We'll email you a reset link.
Auto clock-in isn't working.
Background Auto Clock-In is optional and off by default. Turn it on in Profile > Preferences, allow location access Always when your phone asks, and make sure your project has a job site location set. Low Power Mode and battery optimization can delay arrival detection.
How do I choose which emails I get?
Go to Profile > Email Notifications and switch off anything you don't want. You'll still see everything in the app's Inbox.
Can I use CoManager on a computer?
Yes. Sign in at app.comanager.ca with the same account you use on your phone.
Deleting your account
You can delete your account at any time from inside the app:
- Open Profile and scroll to the bottom.
- Tap Delete Account.
- Read the summary, enter your password and confirm.
Your account is suspended right away and you'll get an email with a link to reactivate it, valid for 30 days. After 30 days, your login and profile are permanently deleted and you're removed from every organization. Records you added to a company's projects stay with that company, as explained in our Privacy Policy.
If you can't sign in, email [email protected] from the address on your account and we'll process the deletion for you.
Privacy and security
To access, correct or delete your personal information, email [email protected]. To report a security concern, email the same address with "Security" in the subject line. Please don't test the service's security without our written permission.
Read our Privacy Policy and Terms of Service.